Information for Program Managers

Standard operating procedures for Program Managers

• Onboarding and off-boarding practitioners
• Manage the exit of a contracted Practitioner
• Assign a Nurse Case Manager to a plan member
• Escalate an issue to technical support
• Manage the Call Queue Configuration

Understanding how to use the Practitioner Portal

• Add, update, deactivate or remove health goals from the goal library
• Change an appointment's status
• Configure questionnaire questions
• Create a care pathway
• Create an appointment type
• Create a personalized care plan for a client

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