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  1. GreenShield Health CRM
  2. Information for Program Managers
  3. Standard operating procedures for Program Managers

Standard operating procedures for Program Managers

  • Onboarding and off-boarding practitioners
  • Manage the exit of a contracted Practitioner
  • Assign a Nurse Case Manager to a plan member
  • Escalate an issue to technical support
  • Manage the Call Queue Configuration
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